CTI
Software

Computer Telephony Integration (CTI) is defined as the exchange of commands and messages between computers, telecommunication systems and peripheral/adjunct systems which integrates existing or new computer and telephony systems. CTI is adding “intelligence” to existing applications that use voice processing and telephony.

Efficient Interaction Solutions

We specialize in implementing the CTI solutions on various telecom platforms such as Nortel, Avaya, Cisco, Asterisk etc. Our telephony team can help you design, implement, and manage your next CTI project.

Cutting Edge IP PBX based on Asterisk

  • Screen Pop: Calling party information is presented on the computer screen automatically when the call rings the user’s desktop telephone.
  • Contact Management: Integrating contact databases with your CTI system enables a single point of management for all contacts and correspondence.

CTI enables these functions

Coordinated phone and data transfers between two parties (i.e. Pass on the Screen pop with the call)

Call information display caller’s number (ANI), number dialed (DNIS), and Screen population on answer, with or without using calling line data.

Automatic dialing and computer controlled dialing (fast dial, preview, and predictive dial.)

Phone control. (Answer, hang up, hold, conference, etc.)

Call center phone control. (Logging on; after-call work notification).

Advanced functions such as call routing, reporting functions, automation of desktop activities, and multi-channel blending of phone, e-mail, and web requests.

Agent state control (for example, after-call work for a set duration, then automatic change to the ready state).

Call control for Quality Monitoring/call recording software.

CTI enables these functions

Coordinated phone and data transfers between two parties (i.e. Pass on the Screen pop with the call)

Call information display caller’s number (ANI), number dialed (DNIS), and Screen population on answer, with or without using calling line data.

Call center phone control. (Logging on; after-call work notification).

Advanced functions such as call routing, reporting functions, automation of desktop activities, and multi-channel blending of phone, e-mail, and web requests.

Agent state control (for example, after-call work for a set duration, then automatic change to the ready state).

Call control for Quality Monitoring/call recording software.

CTI enables these functions

Coordinated phone and data transfers between two parties (i.e. Pass on the Screen pop with the call)

Call information display caller’s number (ANI), number dialed (DNIS), and Screen population on answer, with or without using calling line data.

Automatic dialing and computer controlled dialing (fast dial, preview, and predictive dial.)

Phone control. (Answer, hang up, hold, conference, etc.)

Call center phone control. (Logging on; after-call work notification).

Advanced functions such as call routing, reporting functions, automation of desktop activities, and multi-channel blending of phone, e-mail, and web requests.

Agent state control (for example, after-call work for a set duration, then automatic change to the ready state).

Call control for Quality Monitoring/call recording software.

Coordinated phone and data transfers between two parties (i.e. Pass on the Screen pop with the call)

Call information display caller’s number (ANI), number dialed (DNIS), and Screen population on answer, with or without using calling line data.

Automatic dialing and computer controlled dialing (fast dial, preview, and predictive dial.)

Phone control. (Answer, hang up, hold, conference, etc.)

Call center phone control. (Logging on; after-call work notification).

Advanced functions such as call routing, reporting functions, automation of desktop activities, and multi-channel blending of phone, e-mail, and web requests.

Agent state control (for example, after-call work for a set duration, then automatic change to the ready state).

Call control for Quality Monitoring/call recording software.

CTI enables these functions

Coordinated phone and data transfers between two parties (i.e. Pass on the Screen pop with the call)

Call information display caller’s number (ANI), number dialed (DNIS), and Screen population on answer, with or without using calling line data.

Automatic dialing and computer controlled dialing (fast dial, preview, and predictive dial.)

Phone control. (Answer, hang up, hold, conference, etc.)

Call center phone control. (Logging on; after-call work notification).

Advanced functions such as call routing, reporting functions, automation of desktop activities, and multi-channel blending of phone, e-mail, and web requests.

Agent state control (for example, after-call work for a set duration, then automatic change to the ready state).

Call control for Quality Monitoring/call recording software.

CTI enables these functions

Coordinated phone and data transfers between two parties (i.e. Pass on the Screen pop with the call)

Call information display caller’s number (ANI), number dialed (DNIS), and Screen population on answer, with or without using calling line data.

Automatic dialing and computer controlled dialing (fast dial, preview, and predictive dial.)

Phone control. (Answer, hang up, hold, conference, etc.)

Call center phone control. (Logging on; after-call work notification).

Advanced functions such as call routing, reporting functions, automation of desktop activities, and multi-channel blending of phone, e-mail, and web requests.

Agent state control (for example, after-call work for a set duration, then automatic change to the ready state).

Call control for Quality Monitoring/call recording software.