- Our platform, built on the open-source Asterisk communications framework, offers a range of features such as intelligent call routing, interactive voice response (IVR), automatic call distribution (ACD), call recording, and reporting/analytics. We also seamlessly integrate with popular customer relationship management (CRM) systems to enhance the agent and customer experience.
- With our omnichannel capabilities, you can communicate with customers across multiple channels such as email, chat, social media, and SMS, all in a unified interface. This means that agents can handle multiple interactions at once, and customers can easily switch between channels while receiving consistent and personalized support.
- With Asterisk Contact Center Solution, you can easily streamline your contact center operations, monitor key performance metrics, and deliver exceptional customer experiences across all channels. Moreover, our solution is cost-effective and can help you save money compared to other proprietary contact center solutions.
- Choose Asterisk Contact Center Solution for a scalable, customizable, and affordable platform that can help your business succeed in today's omnichannel landscape. Contact us today to learn more and schedule a demo!
IP Technics provides end-to-end Call center solutions based on Open Source technologies. With more than 15 years of experience in diversified solutions supporting multiple platforms and technologies, IP Technics is glad to offer this solution which can be tailor-made to your specific requirements. We can technically provide almost all the features expected of such a solution by any customer, right from Automated Attendants to complex, data driven Interactive Voice Response (IVR) solutions, IP Technics can tailor your customer’s experience.