servicesIP Telephony
Voice Systems That Integrate With Everything
We have been building telephony infrastructure for over 15 years. Not reselling hosted PBX seats, but designing and deploying voice platforms that integrate with your CRM, connect your branch offices, bridge on-premise lines to cloud call centres, and give your teams real-time video alongside voice.
Platforms We Deploy
Our telephony practice covers the full lifecycle: assessment of your current environment, system design, deployment, migration from legacy platforms, ongoing management, and support. We work across multiple platforms and recommend based on your requirements, not vendor incentives.
Our own converged platform with built-in PBX on FreeSWITCH. Routing, firewall, VPN, WiFi, and telephony in one device. Serves as an SBC bridge between on-premise telephony and cloud contact centre platforms. Hardware appliances or VM.
The most flexible open-source PBX. Multi-tenant deployments, HA clustering, call centre queues with skills-based routing, CRM screen-pop, call recording with compliance archival, and deep API integration via ARI. Full detail on our Asterisk IP PBX page.
Carrier-grade and WebRTC-native. High-capacity contact centres, SBC deployments, and real-time communication applications where Asterisk reaches its limits.
We deploy and support Avaya IP Office and Aura platforms. For organisations already invested in Avaya, we manage, maintain, and extend existing deployments. For those looking to move away, we provide structured migration paths to Asterisk, FreeSWITCH, or Difuse.
P-Series and S-Series PBX for organisations that want a polished, out-of-the-box IP PBX with a modern management interface. Good fit for smaller deployments where ease of administration is a priority.
We deploy and manage 3CX for organisations that prefer a commercial PBX with a familiar interface. Hosted or on-premise, with Teams integration and built-in video conferencing.
Cloud Call Centre Integration
One of the most common projects we deliver: connecting on-premise telephony to cloud contact centre platforms. Organisations want to keep their existing PRI lines, SIP trunks, and local numbers while routing calls to cloud-based agent solutions. We deploy Difuse or FreeSWITCH as the SBC layer that handles protocol conversion, codec transcoding, and call routing between your on-premise infrastructure and platforms like Genesys, Five9, Amazon Connect, or any SIP-compatible cloud solution. No separate gateway hardware needed.
Multi-Branch Connectivity
We connect branch offices, regional headquarters, and remote sites into a single telephony environment, regardless of what each site is running. A headquarters on Avaya can call seamlessly into a branch running Asterisk, a remote office on 3CX, or a small site on a Difuse appliance. Difuse acts as the integration layer in many of these deployments, bridging different PBX platforms through SIP trunking and providing unified call routing, failover, and centralised management across locations. We handle inter-branch connectivity over VPN, shared voicemail systems, consistent call handling policies, and a single dial plan that works across every site.
LiveKit: Real-Time Video and Audio
We integrate LiveKit alongside your telephony platform for use cases that go beyond traditional voice. AI-powered voice agents that handle inbound calls, qualify leads, and route to the right department without human intervention. Multilingual IVR systems that understand and respond in Arabic, English, Hindi, and other languages using real-time speech recognition and text-to-speech. Telemedicine consultations with HD video and screen sharing. Virtual classrooms with multiple participants and recording. Video-enabled customer support where an agent can see what the customer sees. LiveKit is open-source, self-hosted on your infrastructure, and integrates natively with FreeSWITCH and WebRTC.
Microsoft Teams Direct Routing
Connect your existing phone numbers and SIP trunks to Microsoft Teams. Keep control of carrier relationships and telephony costs while giving users the Teams interface for calling. We deploy this alongside on-premise PBX for hybrid environments where some users prefer Teams and others need desk phones or softphones.
Legacy System Migration
Still running Avaya IP Office, Cisco CUCM, Panasonic KX-series, Siemens HiPath, or NEC SV? These platforms are increasingly expensive to maintain, parts are difficult to source, and vendor support is winding down. We migrate to Asterisk, FreeSWITCH, or Difuse while preserving your call flows, number plans, and user experience. Trunk migration, number porting, and phased cutover handled end to end.
Hardware and Phones
We supply and configure IP phones from Yealink (our most commonly deployed brand), Grandstream, Panasonic, and Cisco. Desk phones, executive video endpoints, conference room systems, and DECT wireless handsets. The Difuse Softphone app for iOS, Android, Windows, macOS, and Linux gives every user their office extension on their mobile.
SIP Trunking
SIP trunk provisioning and configuration with Etisalat and Du. Number porting from existing providers. PRI to SIP conversion for organisations moving off ISDN. Redundant trunk configuration with automatic failover. Codec optimisation and QoS configuration to maintain call quality over WAN links.
Let’s Elevate Your Business Communication Today
If you’re ready to improve your business communication, contact us today to explore our IP PBX solutions in Dubai.
